Shipping & Returns

Last updated: August 27, 2026

Every piece is made by hand here in Florida, packed carefully, and sent with a little care. Here is exactly what to expect — and what happens if something is not right.

Shipping

Where we ship
We ship within the United States.

How long it takes
Orders are packed and posted within 3–5 business days. Once posted, delivery usually takes a further 2–5 business days depending on where you are. Custom orders ship on the timeline agreed with you when you place the order.

What it costs
Shipping is a flat $6.00 per order, however many pieces you buy, and orders of $50 or more ship free. The exact amount is always shown at checkout before you pay.

How it is sent
Orders go by USPS, wrapped in tissue and boxed. Every piece is real oyster shell, so it is packed to travel safely.

Returns

You have 14 days. If you would like to return something, contact us within 14 days of your order being delivered and we will talk you through it.

This applies whether the piece arrived damaged, the wrong item turned up, or you simply changed your mind after seeing it in person.

How to start a return
Email tina@saltycstreasures.com with your order number and a short note about what is wrong. Please do not post anything back before contacting us — we will confirm the return and give you the address first.

Condition
Pieces must come back unused and in their original packaging, in the condition they arrived in.

Return postage
Return postage is paid by the buyer. We recommend a tracked service, as we cannot refund a parcel that does not reach us.

If we got it wrong
If your piece arrived damaged, or we sent the wrong item, that is on us — we will cover the cost of putting it right. Please send a photograph with your email so we can sort it quickly.

Your refund
Once your return arrives and has been checked, we refund the price of the item to your original payment method within 5 business days. Your bank may take a few days more to show it. Original shipping charges are not refunded.

Custom Orders

Custom and made-to-order pieces are final sale and cannot be returned, because they are made to your specification and cannot be sold to anyone else.

This does not affect your rights if a custom piece arrives damaged or is not what was agreed — contact us and we will make it right.

A note on handmade work

Every piece begins as a real oyster shell, so shape, size, colour, and markings vary from one to the next. Your piece will not be identical to the photograph, and that variation is the point rather than a fault. If a piece is genuinely not what you expected, the 14-day return above still applies.

Questions

Ask us anything before you order — we would rather answer a question than have you disappointed. Email tina@saltycstreasures.com or use the contact form. We reply within 1–2 business days.